Delivery

​

• You must have your balance paid in full and contract signed the day of your event, if your balance is not paid and the contract is not signed, we will not be able to set up or drop off rentals.

• Additional fees apply if rentals need to be taken up elevators or stairs (subject to approval).

• If rentals are going to be set up or dropped off on the grass, customers must turn off sprinklers and remove any Pet waste prior to our team’s arrival.

• Any equipment that is wet upon pickup, that may be subject to a cleaning or damage fees.

• If you need to be there for delivery and are not at the property when the driver arrives, the driver may only wait for 10 minutes before they must continue with their route. If the driver needs to come back to re-deliver you will be subject to an additional delivery fee.

Pickup

​

• All Tables and chairs must be stacked and folded in the same place as delivered. (Gathering fee will apply if staff needs to locate rentals throughout the property).

• Any tables and chairs that are still set up at the time of pickup will automatically be charged tear down fees.

• All decorations must be taken off Canopies and Tents.
  If rentals are not ready for pickup and driver must return you will be charged an additional travel fee.

 

Jumper 

​

• Adult supervision of children in a jumper or near jumper is always required.

• Absolutely no food, drinks, silly string, sharp objects, pens, glitter, slime or pets are allowed in or near the jumper 

• At time of pick up if the jumper is wet, has pet waste, there will be a cleaning fee charged to the person signing at drop off. 

• The additional policy is posted on the jumper and on the contract and will be given at the time of rental drop off.

 

Heater, concession 

​

• Heater safety and instructions will be given and shown at drop off.

• All concessions and equipment are checked and tested before delivery if concession or any rental equipment is not working please contact our office as soon as possible. 

​

​